Reputation Management: How to mitigate crisis and ensure your organization regains its powerful reputation

  • June 19, 2019 - June 21, 2019
  • 3 Days
  • Kisumu, (Kenya)


In times of crisis or while undergoing a major incident, communication will be vital to ensure the organization survives. The media and many other stakeholders will be interested in your organization so it is important to have an understanding of the communication environment and what you must do in order to get your messages across effectively.
This training course takes a step by step approach to all the learning necessary to pre-empt and respond to major incidents through your organization’s communications strategy.

This training seminar will highlight:

  • An Awareness of the Media & Communication Environment at the time of a crisis
  • The Available Media Platforms and How to use them for both traditional and social media
  • How communications fits into operational response
  • How to create an incident communications plan alongside a range of useful planning tools
  • Practical Skills for Media Communication

Objectives of the Course

  • Develop practical skills enabling effective communication at the time of an incident
  • Familiarize participants with both techniques & technologies involved in crisis communication
  • Provide a health-check for your personal & organizational readiness
  • Provide the confidence to know that your response strategies are appropriate and effective
  • Build relevant knowledge through exploring relevant case studies and practical exercises

Training Methodology

This training seminar consists of five stand-alone modules based around common themes containing lecture content, skill assessments, participative discussions, video presentations and participant exercises in order to create high impact training. The training course is designed to be dynamic and highly interactive as well as educational. The primary focus is to provide delegates with concepts and methods which they can put to immediate use in the workplace.

Organizational Impact

  • More effective employees at the time of a crisis
  • Strengthened employee focus on actions and achievement
  • Improved organizational communications
  • Enhanced employee leadership skills
  • Increased levels of confidence and motivation
  • Higher levels of productivity

Personal Impact

  • Sharper focus on valuable goals
  • Greater self-understanding
  • Increased ability to achieve success
  • Improved communication skills
  • Enhanced leadership skills
  • Greater levels of confidence and personal productivity

Who Should Attend?

This training course is suitable to a wide range of professionals but will greatly benefit:

  • All management involved in operations
  • Crisis Communications Officers
  • Team Leaders
  • Supervisors
  • Technical Staff
  • NGO and Donor Agencies Crisis Response Teams
  • Company Spokespeople


2019-6-19 7:30 PM 2019-6-21 9:30 PM Europe/London Reputation Management: How to mitigate crisis and ensure your organization regains its powerful reputation Testing Different Event Kisumu, (Kenya)
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